Your privacy is important to us. It is Excellence Property Specialist’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://excellenceps.com.au/, and other sites we own and operate.
This policy is effective as of 16 April 2021 and was last updated on 16 April 2021.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating
in any of our services and promotions, and any information automatically sent by your devices in the course of
accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It
may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time
and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in
conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine
it with other data to personally identify individual persons.
We may ask for personal information which may include one or more of the following:
- Phone/mobile number
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance,
we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- a parent, subsidiary, or affiliate of our company
- third party service providers for the purpose of enabling them to provide their services, for example, IT
service providers, data storage, hosting and server providers, advertisers, or analytics platforms
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- sponsors or promoters of any competition, sweepstakes, or promotion we run
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection
with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information, products, services,
or direct marketing to you third parties to collect and process data
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party
providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal
information may not have the same data protection laws as the country in which you initially provided the
information. If we transfer your personal information to third parties in other countries: (i) we will perform those
transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience
of our website may be affected. We will not discriminate against you for exercising any of your rights over your
personal information. If you do provide us with personal information you understand that we will collect, hold, use
information we hold about you.
you are a third party providing personal information about somebody else, you represent and warrant that you have
such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change
your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of
communications. Please be aware we may need to request specific information from you to help us confirm your
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or
correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact
us using the details below and provide us with full details of the alleged breach. We will promptly investigate your
complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to
deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation
to your complaint.
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data
that our website stores on your computer, and accesses each time you visit, so we can understand how you use our
site. This helps us serve you content based on preferences you have specified.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the
content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable,
any new uses of your personal information.
For any questions or concerns regarding your privacy, you may contact us using the following details: